What material is Qubix made from?
The Qubix fabric is antibacterial, water-resistant heathered polyester. It’s super easy to maintain and has very high endurance capability over time.
Last updated: June 20, 2018 06:02
How do I care for my Qubix?
Qubix only requires a bit of occasional care. You can easily wipe dirt or dust from its surface. For a more thorough clean:
- Machine or hand wash cold
- Air dry
- Iron while still damp using low or medium heat
Last updated: June 20, 2018 06:02
Is there a warranty for Qubix?
Every item in the Qubix family is thoroughly inspected for quality assurance before your pledge is packaged to leave the factory. If you nonetheless receive a damaged item, simply send us a picture of the damage the minute you receive the package and we will replace it for you at no additional charge.
Last updated: June 20, 2018 06:02
What size should my luggage be to fit the packing cubes?
Qubix fits perfectly into all kind of luggage sizes. For a shorter trip, you can even fit the small and medium cubes into your backpack for neat, lightweight travels.
Last updated: June 20, 2018 06:02
What kind of zippers do you use for Qubix?
All the pieces included in the Qubix family come with YKK zippers as a standard.
Last updated: July 17, 2018 02:47
Got a question we haven’t answered yet?
Contact us at [email protected] and we’ll get back to you as soon as possible.
Last updated: July 17, 2018 02:48
How does the compression zipper work?
The middle zipper is the compression one. When it’s unzipped, the cube is fully expanded and gives you maximum packing capacity. After you close the lid, you can compress the bag in 2 stages using the compression zipper, which wraps around your Qubix twice for increased flexibility. This brings together the top and bottom of the bag, gradually flattening out the cube content and reducing by up to 66% the space your stacked clothes would otherwise take.
Last updated: July 17, 2018 02:48
Do I have to pay VAT/tax when I receive my Qubix?
Qubix ships globally and duties/taxes are different in each country. Because of that, we can’t retain additional duties/VAT in a way that’s accurate and fair for every backer. Any duties/VAT are the backer’s responsibility. If any duties apply, these may be charged at the time of receiving the package. To check whether or not there are duties/VAT charges for your reward in your country, please contact your local post office.
Last updated: July 17, 2018 02:47
How is Qubix different from other packing cubes available on the market?
The main 3 differences are the super sturdy build (durable fabric + double stitching at the seams), the double compression and the folding board that makes packing super quick and easy.
Last updated: July 17, 2018 02:49
Current Estimated Shipping Date: October 2018
Last Updated At: 07/17/18What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.